Free · Unbranded · Front desk & billing
A log for every call where an owner asks if their pet needs to be seen. Each line records the concern, how urgent it was judged, what the caller was told, and what happened next, with a reference strip of signs that always mean “come in now”.
Unbranded: no logo or linksNo account neededPrint at 100% on US LetterUpdated
What’s on the form
Fourteen lines for time, caller and phone, pet, the concern in the caller’s words, urgency, advice given, and outcome.
Emergency now, same day, next available, or advice only, so the team uses the same words.
Signs that should always be seen immediately, printed along the bottom of the sheet.
A column to show whether a veterinarian or technician was consulted before advice was given.
Fill in online
Every line on the form is editable right here. When you’re done, print it or choose “Save as PDF” in the print dialog. Everything stays in your browser.
Click any line to type, or add your logo. Nothing is uploaded or saved.
Using it well
“Straining in the litter box, nothing coming out” is more useful than “urinary”, and it is what the vet needs to hear.
Staff should not diagnose over the phone. If a call does not fit a clear category, escalate it or offer the earliest appointment.
Looking back at advice-only calls helps the team calibrate, and shows which problems you could offer more appointments for.
Printing, editing, and what the form does and doesn’t cover.
Generally no. Front desk staff can follow a triage protocol, gather information, and book or escalate, but medical advice should come from a veterinarian or credentialed technician according to your practice policy and state rules.
Common red flags include trouble breathing, collapse, a seizure, heavy bleeding, a swollen hard abdomen with retching (especially in large dogs), straining to urinate with nothing coming out (especially male cats), suspected poisoning, and major trauma. Your practice protocol may list more.
It documents what the caller reported and what they were told, helps with continuity if they call back or come in, and helps the team improve its triage over time.
No. It is a short reminder of common emergencies, not a protocol. Write your practice’s full triage protocol and train the team on it.
2 pages, US Letter, portrait
A clean intake form for new clients: owner and emergency contacts, room for two pets, the previous clinic and a records-transfer authorization, reminder preferences, and the payment acknowledgment, all in one pass at the front desk.
2 pages, US Letter, landscape
A 24-hour flowsheet for hospitalized patients. Orders down the side, the clock across the top, so every treatment due and given is visible at a glance, with a second page for monitoring, fluids, and shift handover.
1 page, US Letter, portrait
A one-page referral that gives the specialist what they need before the patient arrives: the history, what has already been done, the medications, and the actual question you want answered.
A starting point, not legal or clinical advice. VetStack’s forms are general templates. Requirements for medical records, consent, and controlled substances vary by state and practice, so review the wording with your practice’s attorney and check your state veterinary board’s rules before adopting a form as standard.